Q1: What types of jewelry does Kysme Jewelry offer?
A: Kysme Jewelry offers a wide range of jewelry including necklaces, earrings, bracelets, anklets, rings, and handmade pieces.

Q2: Is all your jewelry handmade?
A: We pride ourselves on offering a unique selection of handmade jewelry alongside our curated collection of other high-quality pieces.

Ordering and Payment

Q3: How can I place an order?
A: You can place an order directly through our website. Simply browse our collections, add your desired items to the cart, and proceed to checkout.

Q4: What payment methods do you accept?
A: We accept various payment methods including credit/debit cards, PayPal, Apple Pay, and Google Pay.

Q5: Can I change or cancel my order after it’s been placed?
A: If you need to change or cancel your order, please contact our customer service team as soon as possible. We’ll do our best to accommodate your request if the order has not yet been processed.

Shipping and Delivery

Q6: Where do you ship to?
A: We ship worldwide. Shipping fees and delivery times may vary depending on the destination.

Q7: How long will it take to receive my order?
A: Orders are typically processed within 1-3 business days. Delivery times depend on your location and the shipping method chosen at checkout. Estimated delivery times will be provided during the checkout process.

Q8: How can I track my order?
A: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.

Returns and Exchanges

Q9: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be unworn, in their original packaging, and accompanied by a receipt or proof of purchase. Please visit our Returns page for detailed instructions.

Q10: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team with your order details. We will provide you with further instructions on how to return your item.